Refund policy

Our Terms of Service comprise the contents of all the following documents...

- Main Terms of Service found at

- Privacy Policy found at

- Shipping Policy found at

- (this document) Refund Policy found at



To return your product and cancel your service for a full or partial refund, you must first email us at to request a refund and return. Please do not return your item until we have confirmed it by email.

To be eligible for a refund and return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All refunds and returns are subject to further conditions in our main Terms of Service which can be found at the link shown at the top of this document. We only offer refunds if an item is returned within 30 days of purchase. We only offer refunds if an item was damaged or malfunctioning when you received it, or has since malfunctioned.

Bluetooth beacons and NFC tags are subject to wear and tear, especially those that are placed in a location where they may be handled, touched or tapped by high numbers of users, whether privately by invite or by members of the public. We do not offer refunds if a Bluetooth beacon or NFC tag is marked or damaged in any way from wear and tear or in any other manner such as but not limited to through contact with water.

Bluetooth beacons and NFC tags are sold on the basis that they require a working Saas account on our cloud platform, namely our Trial accounts, a Starter Pack account or one of our Managed accounts. You accept that if you allow your Saas account to expire then your Bluetooth beacons and NFC tags will no longer function or be configurable and that we do not offer refunds on such devices; however you may of course keep them and start using them again in the future by signing up with us for a new Saas account.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any cost of return shipping that we incur will be deducted from your refund.

Depending on where you live, the time it may take for any exchanged items to reach you, may vary.

If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and can accept no responsibility if we do not receive the item.