Nearevo

Privacy Policy

General Information

Welcome to the privacy policy, cookie policy and marketing & communications policy for Lab2 Limited (also known by it's trading name of Nearevo). Nearevo has its registered address at 3rd Floor, 12 Gough Square, London, EC4A 3DW and is a limited company registered in England and Wales, no. 09253612.

This document forms a part of the Terms of Service for Nearevo (a trading name of Lab2 Limited).

This document is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we believe that by using it we can make our services even better for you. For example, we can use it to help us identify the most relevant of our services that you may require, both now and in the future, or to help us develop new services for the future that we believe would be useful to you. As you use our services, we want it to be clear to you how we're using information and the ways in which we look to protect your privacy.

Nearevo is committed to protecting the privacy of all its app and website users and business clients. Nearevo acts in two capacities, as 1) a business to business company and 2) a business to consumer/user company...

Nearevo provides bluetooth beacon proximity services and products to other businesses. However we accept that from time to time an individual person may wish to visit our website or use our services. We hope it will be understood by such persons that the services we offer are primarily for businesses and as such we would look to communicate with them in a business capacity. But in all cases we will attempt to be fair in how we hold, manage and process personal data, whether it is for an individual in their own capacity or as a sole-trader, or a person who is visiting or using our service on behalf of a business.

Nearevo provides a free app for users of iOS and Android smartphones. The purpose of the app is to allow such mobile users to receive locally-relevant and timely promotional or informational messages and weblinks from our business clients when the users are in the nearby proximity of our business client's bluetooth beacons (purchased from Nearevo). As our app is enhanced over time the aim is for it to give the users various methods to restrict or block certain messages and to keep the user in control. Our aim is to continually improve the app so that promotional and informational messages are always relevant and useful to our users. Our free app requires no signup by users and our aim is to not collect any identifying information. We will place a small unique and anonymous tracking link on each app installation so that we can collect general usage data and track which bluetooth beacons are observed or clicked by each anonymous user. We will use this data in an anonymous manner and have no intention of attempting to combine it with other data in order to try and identify any idividual users. If we provide usage data to our business clients then it will be done strictly on the basis that it is not possible for the clients to identify idividual users. We can be contacted at discover@nearevo.com and our full privacy policy can be found on our website at https://www.nearevo.com/1400700995/policies/6459686979.html

Use of our apps, websites as well as the services and products provided through our sites indicates your consent to the collection and use of information as described in this policy as well as your consent for us to communicate with you as described in this policy. Any changes to the policy will be posted on this page and announced on the Twitter handle @Nearevo.

What information is collected and how is it used?

We ask you to supply certain information when you enquire with us as a sales-lead about our services or sign up with us as a client. This information may include your name, the name of your business, your postal address, email address, landline telephone and mobile numbers, website address and how you heard of us. We may also make notes in our CRM (customer relationship management system) about your requirements and service needs. This information will be used in the management of our own business and to enable us to contact you about the service you have enquired about, requested or signed up for, and to contact you about similar services that we believe may interest you now or in the future. We may also combine details of more than one sales-lead or client together when performing analysis to identify trends and common requirements so that we can continually improve our services and future offerings.

You can find further details below about the methods by which we may contact you and how you can change these contact methods or opt-out from future contact altogether. In addition, when you use our website we store your IP address and may use this information to administer our website and help to diagnose any network or server problems. We may also use it as part of our security if we believe we have identified a credible threat to our systems or our business, or an act of fraud, money laundering or other illegal behaviour or acts that are against current regulations and laws.

Sub-Processors and Divulging your data to other parties

Nearevo will not, without your consent, divulge, sell, lease, rent or provide in any other way personal information about you to a third party, except in the following circumstances...

1. If required to do so by law or by any organisation with appropriate authority including but not limited to any formally recognised regulatory body who wish to investigate an alleged breaking or possible breaking of any relevant regulations, codes of practice, legislation, applicable laws or other rules and regulations as laid down from time to time by the police or other regulatory authorities.

2. If you have signed up for optional services which require us to pass your personal information to another company. From time to time Nearevo may offer additional services to our clients or sales-leads that we believe to be relevant or similar to those that you currently use or have enquired about. In some cases these services may require us to pass personal data held by us to a third party. Any such service will be optional and the opt-in process will clearly show that personal data will be shared with another company. Before passing your personal data and other information to a third party we will seek your approval.

3. To any financial institution or other payment processing organisation with whom we work for the purpose of processing payments and direct debits from you, verifying credit status and/or validating financial transactions. In the case of a business we would only seek to do these things from the business entity that we are contracting to, rather than you personally. Note that Nearevo does not gather or hold any credit or debit card information or any bank account details for our clients; this is all managed by the organisation that we currently work with for these purposes, as shown below...

• Barclays Bank - Our bank that takes payments from our clients. ordinarily we do not give them your details, they simply accept your payments

• Experian Ltd - If we need to do a credit check on a company or sole-trader that requires credit terms. we will ask you before we pass your company or sole-trader details to them

• Shopify - Our website uses the Shopify ecommerce platform which manages client purchases on our behalf. Shopify work with Stripe, Paypal, Google Pay, Apple Pay and Amazon Pay and as such anyone of these companies may process your payment information if you choose to use their payment service within our webite and the Shopify ecommerce platform

4. We may disclose data as part of a corporate transaction such as a merger or sale of assets.

5. We may share data with service companies, agents or contractors working for Nearevo and on our behalf and as listed below. For example, a company to provide assistance in answering our sales and support telephone lines. Such service companies may need access to or be able to view personal data in order to provide those functions and in such cases, these companies must abide by our data privacy and security requirements and will only be given access to data that is strictly required for them to carry out their tasks.

• Olark - We use Olark to provide a free chat facility on our website for clients and other website visitors to chat to Nearevo staff about our Services and they will place cookies in your browser. Olark provide this chat service and they will place cookies in your browser. You are advised to read and understand their own terms and privacy policy before deciding if you wish to use the chat service.

• Skype - We use Skype to make and receive phone calls and do online chat with clients and other website visitors about our Services. You are advised to read and understand their own terms and privacy policy before deciding if you wish to chat or speak with us.

• Moneypenny - We use Moneypenny to make and receive phone calls and to log callers details for both accepted and missed calls. You are advised to read and understand their own terms and privacy policy before deciding if you wish to speak with us.

• Google - We use Google Analytics to analyse our website visitor statistics and they will place cookies in your browser and they will place cookies in your browser. You are advised to read and understand their own terms and privacy policy before deciding if you wish to visit our website or purchase from us.

• Shopify - We use the Shopify ecommerce platform to display our website and provide an ecommerce storefront for our clients to purchase our products and services and they will place cookies in your browser. You are advised to read and understand their own terms and privacy policy before deciding if you wish to visit our website or purchase from us.

• Hubspot - We use the Hubspot Marketing & CRM platform to manage our customer relationships and email communications and they will place cookies in your browser. You are advised to read and understand their own terms and privacy policy before deciding if you wish to visit our website or purchase from us.

• Affiliatly - We use Affiliatly to manage our affiliate tracking so that we can provide an affiliate and referral service to partners and they will place cookies in your browser. You are advised to read and understand their own terms and privacy policy before deciding if you wish to visit our website or signup as an affiliate.

• Calendly and Google - We use Calendly and Google Calendar to manage our staff calendars. You are advised to read and understand their own terms and privacy policy before deciding if you wish to visit our website or purchase from us.

• Google - We may use the Google Platform to manage beacons purchased by clients and using the Eddystone-UID protocol. You are advised to read and understand their own terms and privacy policy before deciding if you wish to visit our website or purchase from us. You can find the Google user consent policy at https://www.google.com/about/company/user-consent-policy.html and an additional document regarding how the Google Nearby service works at https://support.google.com/accounts/answer/6260286?hl=en.

Policy on data carried by us as a Platform Provider

Clients contract with Nearevo to provide a platform allowing them to manage their own bluetooth beacon proximity marketing and discovery services. These services may require us to process additional data on their behalf...

1. We provide a web-based platform and mobile apps to help you manage your bluetooth beacon related services and data. Nearevo respects the privacy of this data and it is only available to you via your account. You may view logs of this information from within the dashboard found at the Nearevo website. As part of the service we offer, we keep a log of such data for upto 12 months. We then delete this data

2. Nearevo does not act as a Data Controller in relation to the Services we offer. We are a Data Processor that is contracted by you the client to act purely as a platform provider, allowing you, under your own full control, to carry out bluetooth beacon related marketing and discovery services for yourselves through our platform

5. Nearevo may offer a bluetooth beacon related consultancy service. In such a case we may give advice about how bluetooth beacons and related proximity services may aid your business and the optimum ways to use such services, but we always do so with the strict proviso that the advice does not constitute legal advice and that you are free to seek alternative advice and any actions you take in relation to advice we have given are based on your own final decisions

Our Servers and location of your data

All your information is stored on and our services run on secure servers in the EU or is held on servers managed by sub-processors (namely Shopify and Hubspot) that fully comply with GDPR requirements. Our services, client dashboards and API's all use relevant up to date secure tehnology throughout which is constantly reviewed and maintained.

Advertising and links to other websites

Our websites may contain advertising and links to other websites. However no personal information is passed to other websites if you follow one of these links. Nearevo is not responsible for the privacy practices or content of linked websites and we would encourage you to read the privacy statements of other websites, since their privacy policy may differ from ours.

Right to view, change or delete your data

You have the right to view, change and delete the information that we store about you. If you wish to do so then please email us at discover@nearevo.com.

Cookie Policy

Some cookies are used on our websites which are essential to allow us to manage and secure your account and logins to the Nearevo service and without these cookies it will be extremely difficult for us to easily or safely manage the service. We may also use some non-essential cookies to anonymously track visitors or enhance your experience of the website. We do not divulge any cookie details or information gained from our use of any cookies to third parties, unless the cookies have been placed by companies that we use to help us manage services within our website (see above). If you're not happy with our cookie policy then please contact us in order to discuss your requirements. To control or disable cookies from us and third parties you can also adjust your browser settings but please note that this may cause our service and website to not function correctly.

Communication and Marketing Policy

As mentioned above, Nearevo is a B2B (business to business) company, primarily providing services and products to other businesses. Whilst we accept that from time to time an individual person may wish to visit our website or use our services, we hope it will be understood by such persons that the services we offer are primarily for businesses. As such we would look to communicate in a business capacity with clients or those who have shown an interest.

There are 2 primary reasons that we may communicate with you...

1. We would like from time to time to contact people and businesses with a view to using our current or future business-related services or products and to do so by phone, email, SMS text message, Twitter or Linkedin messaging. We would only do this with those who have become our clients, those who have shown an interest in our business, services or products, or with those who have communicated or connected with one of our Directors, staff, contractors or agents via a conference, exhibition, networking, phone, email, sms, or a recognised social media platform such as Linkedin or Twitter. We would like to communicate with such people if we feel we have a relevant service that may be of interest to you or your business, either now or in the future. We would like to also do this in future if we have a new service or product that is similar to one you currently use, have enquired about or used with us in the past. When we first communicate with you we will attempt to find out from you if you wish to receive future communications from us.

2. If you or your business are signed up and contracted to use our services or products then we would like the ability to email, sms or call you with mandatory service communications that are designed to update you about the status of the services or products or that services will soon expire or have expired. These communications are designed to inform you about the service you or your business have contracted for. We hope that you will agree to accept such communications to allow us to run your services or products smoothly. However please contact us if you have any concerns about the communications we have with you.

We fully recognise that you have the right to not receive communications or to stop receiving further communications at any time from us and so you may email us at discover@nearevo.com to request that we no longer contact you. You can also reply to any email that we send you or click the relevant 'unsubscribe' link or similar options that will be presented in marketing and newsletter emails.

To clarify, please contact us if you have any requests or queries regarding our communications and marketing. We will be happy to remove your account and data (or sales-lead data if you have not yet signed up to be a client) or modify the settings we hold so that we may only contact you by sms, email and/or phone call. You have the right to request we use any, all or none of these communication methods.

Contact Information

You may contact Nearevo at any time to discuss our services and privacy, cookie and marketing & communications policies by emailing our Director Steve Procter...

Steve Procter, Director Lab2 Ltd (trading as Nearevo)
discover@nearevo.com